Farmer-owned dairy cooperative builds enterprise-ready EDI foundation, enabling near-zero touch order processing and seamless management of 40+ 3PL partners.
TrueCommerce, a global provider of supply chain and trading partner connectivity, integration and omnichannel solutions, today shared key results from its work with Tillamook County Creamery Association (TCCA), the farmer-owned cooperative behind Tillamook’s® award-winning dairy products. As Tillamook expanded nationally and moved to Microsoft Dynamics 365 Finance and Supply Chain Management (FSCM), the company chose TrueCommerce to implement a scalable electronic data interchange (EDI) solution enabling seamless integration with its enterprise resource planning (ERP) and to support an increasingly complex supply chain.
Building an EDI Foundation for National Scale
As Tillamook’s distribution footprint grew, so did the complexity of its supply chain. The company needed a flexible, integrated platform capable of managing a wide range of partner relationships, transaction types, and food manufacturing-specific requirements, including non-standard units like random-weight cheese blocks, pounds, and gallons.
“EDI was becoming increasingly important to our business,” said Evelyn Austin, Sr. Director of Business Enabling Systems at Tillamook. “We wanted a solution that could integrate smoothly with our ERP and support both our internal processes and the needs of our external partners.”
Tillamook selected TrueCommerce for its purpose-built EDI solution designed specifically for Dynamics 365 FSCM, prioritizing seamless integration, scalability, and the flexibility to manage both in-house and outsourced processes.
High-volume automation without added headcount
With TrueCommerce, Tillamook achieved measurable operational impact, including:
- Automated roughly 300,000 annual EDI transactions without adding staff.
- Eliminated manual processes that would have required 2-3 additional staff members.
- Enabled near-zero touch order processing and improved efficiency.
- Successfully managed a network of 40+ external 3PL partners.
- Rapidly adapted to evolving customer requirements, including on-demand Advanced Shipping Notices (ASNs).
Tillamook also automated order validation and reduced manual intervention, improving both accuracy and speed across the supply chain.
“Tillamook shows how heritage brands can scale efficiently for today’s supply chain demands with tightly integrated, flexible EDI and ERP systems,” said David Paulus, Client Manager at TrueCommerce. “By building an enterprise-ready EDI foundation for Dynamics 365 FSCM, Tillamook has automated high-volume transactions, reduced manual effort, and remained agile as customer and logistics requirements evolve.”
Learn more by reading the full case study.
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